Template notice: This page is a draft template and must be reviewed by a qualified lawyer before it is published. Complete or check every item marked [confirm] first.
This Privacy Policy explains how Clean Smart, operated by [confirm company legal name and ABN], collects, uses, stores and discloses personal information when you visit cleansm.art, request a quote, book a clean or contact us. We are a cleaning business serving Melbourne, Victoria. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We usually collect information directly from you: through our quote and contact forms, our email subscription form, by phone, by email or by WhatsApp, and when you book. We may also collect information from a person you ask to act for you.
We collect personal information only where it is reasonably necessary for our business. We use it to:
If we want to use your information for a purpose not described here, we will ask you first where the law requires it.
We store personal information in [confirm storage systems, for example booking software, email and cloud storage]. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. Only people who need the information to do their job can access it. We keep information only for as long as we need it for the purposes above, or as the law requires. Retention period: [confirm retention period].
We do not sell your personal information. We share it only as needed to run our business, including with:
These providers may use your information only to provide their services to us, and we require them to protect it. We may also disclose information where the law requires or permits it. If any provider stores or accesses information outside Australia, we will tell you where [confirm whether any providers are overseas].
We will send you marketing messages, such as news and offers, only if you have opted in. Every marketing message will include a way to unsubscribe. You can also ask us to stop at any time by emailing bookings@cleansm.art.
Cookies and analytics are described in this cookie section of the policy. [To be completed once analytics is set up: list each cookie or analytics tool, its purpose, and how to opt out.]
You can ask to see the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. Email bookings@cleansm.art with your request. We will confirm your identity before giving access and will respond within [confirm response time]. Where the law allows us to refuse access or correction, we will tell you why in writing.
If you have a concern about how we have handled your personal information, please contact us first at bookings@cleansm.art. We will acknowledge your complaint and aim to respond within [confirm complaint response time]. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
If a data breach involving your personal information is likely to result in serious harm, we will follow the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth) and notify you and the OAIC.
We may update this policy from time to time. The latest version will always be on this page, with the date shown below.
Clean Smart
Email: bookings@cleansm.art
Phone: 0478 611 717
Postal address: [confirm postal address]
Last updated: [confirm date]