Terms of Service

1. About these terms

These Terms of Service apply to cleaning bookings made with Clean Smart, operated by [confirm company legal name and ABN], for properties in Melbourne, Victoria. By booking a clean with us, you agree to these terms. Please read them before you book.

2. Quotes, booking and confirmation

• A quote is based on the information you give us about the job. If the job turns out to be different from what you described, we may need to adjust the quote. We will tell you before we go ahead.
• A booking is confirmed once we have confirmed the date and time with you by email or phone [confirm confirmation method].
• Arrival times are agreed windows. If we expect to be late, we will let you know [confirm arrival window].

3. First-clean offer

For example, if your first clean takes 1 hour and 30 minutes, the first hour is free and the remaining 30 minutes is charged at our standard rate. [confirm how clean time is measured, from arrival or from the start of work, and the standard rate]

4. Cancellation and rescheduling

• You can cancel a booking by emailing bookings@cleansm.art or calling 0478 611 717. [confirm cancellation window]
• Cancellations made inside the cancellation window may be charged. [confirm cancellation fee]
• You can reschedule a booking by contacting us. [confirm rescheduling notice period and any fee]
• If we need to cancel or reschedule, we will contact you as early as possible and offer an alternative time. [confirm]

5. Access and safety

• You must give our team safe access to the property at the agreed time. This may include keys, access codes, or someone to let us in.
• Please tell us about any hazards, pets, alarms, and health or safety issues before we arrive.
• Our team may refuse or stop work if it is unsafe to continue, for example because of hazards, pests, unsafe electrical or water conditions, or lack of access. We will tell you if this happens.
• If a clean is stopped for these reasons, the booking fee applies [confirm whether a fee applies].

6. Valuables and property

Please remove or secure valuables, cash, jewellery, important documents and fragile items before our team arrives. We take reasonable care when cleaning, but we are not responsible for loss of or damage to items that were not secured, or that were already damaged or in poor condition. [confirm damage reporting process]

7. What is not included

Unless we agree otherwise in writing, our standard clean does not include:

• [confirm list, for example moving heavy furniture, exterior work, mould removal, rubbish removal, cleaning inside appliances]

If you ask for something outside the agreed scope during a clean, we will confirm any extra charge with you first.

8. Payment

[confirm payment methods and timing]

Any time beyond the free first-clean hour is charged as described in section 3.

9. Liability

Nothing in these terms limits any right you have under the Australian Consumer Law. To the extent the law allows, our liability for loss or damage arising from a booking is limited to [confirm liability limit and approach, for example re-performing the service or paying the cost of having it re-performed]. To the extent permitted by law, we are not liable for indirect or consequential loss. [confirm with lawyer]

10. Australian Consumer Law

Our services come with consumer guarantees under the Australian Consumer Law. These include that services are rendered with due care and skill, are fit for the purpose you tell us about, and are supplied within a reasonable time. Nothing in these terms excludes, restricts or modifies those guarantees. Where a service fails in a major way, you may be entitled to choose a refund, further service, or compensation for loss.

11. Privacy

How we handle your personal information is set out in our Privacy Policy.

12. Governing law

These terms are governed by the laws of Victoria, Australia. You and we agree to the non-exclusive jurisdiction of the courts of Victoria.

13. Changes to these terms

We may update these terms from time to time. The version that applies to your booking is the one in place when you book.

14. Contact us

Clean Smart
Email: bookings@cleansm.art
Phone: 0478 611 717
Postal address: [confirm postal address]

Last updated: [confirm date]